Channels
Phone Numbers
Connect phone numbers via Twilio, port your existing business lines, or configure SIP trunking for carrier-grade PSTN calling.
Buying a new number
The fastest path to a live agent. Numbers are provisioned from Twilio's inventory and ready in seconds.
- 1Navigate to Phone Numbers → Buy Number
- 2Select country, state/region, and area code (or leave open for any)
- 3Optionally filter by capabilities: Voice, SMS, MMS
- 4Click Purchase — the number is provisioned and linked to your default agent
- 5Go to the number's settings to change the assigned agent or add call routing logic
Numbers cost ~$1.00/month per line (US/CA). International rates vary. See the pricing page for a full country list.
Connecting your own Twilio account
Available on Bring Your Own Keys (BYOK). Connect your Twilio account so that usage bills to you directly and you retain ownership of all numbers.
- 1Open Settings → Integrations → Twilio
- 2Paste your Twilio Account SID and Auth Token
- 3Click Connect — Talknex will validate your credentials
- 4Your existing Twilio numbers will appear under Phone Numbers → Imported
- 5Assign each number to an agent
SIP trunking
For carriers outside Twilio, or enterprise networks with existing PBX infrastructure, SIP trunking lets you forward calls to Talknex over SIP.
# Point your SIP trunk to:
sip.talknex.ai:5060
# Authenticate with:
Username: <your-org-id>
Password: <sip-credential from Settings → Phone → SIP>
SIP trunking is available on Fully Managed. Contact sales for setup assistance and compliance documentation.
WhatsApp Business
The same agent that handles phone calls can also handle WhatsApp conversations (text and voice notes). Connect via your Meta Business Manager account.
WhatsApp is available on Fully Managed. The agent uses the same system prompt and knowledge base — you only need to enable the channel in Settings → Channels → WhatsApp.
Call routing rules
Each phone number can have routing rules that determine which agent answers based on time of day, caller ID, or IVR input.
Route to primary agent 9am–6pm Mon–Fri; voicemail otherwise.
Route VIP callers (by number or CRM tag) to a dedicated agent with priority queueing.
Play a short menu ("Press 1 for sales, 2 for support") and route accordingly.
If all concurrent slots on Agent A are busy, overflow to Agent B.